Prepaid registration FAQ Options

[Sando]

Did you always charge $50 for a LAN?
We're in 2020 now. Inflation, real-estate prices etc are a thing. And sadly we've had to do so, as it literally costs this much money to run the LAN now. Nobody makes a dime out of this; the cash goes straight back in to making these LANs the best they can be.

Do I get a guaranteed seat if I prepay?
Yes. There will be a seat for you for the entirety of the LAN.

Can I reserve a seat/group of seats if I prepay?
Yes. We're opening seat bookings shortly™.

Can I pick the exact seat where my booking is?
No, however you may indicate where you would prefer to sit.

How do I pay for more than one player?
If paying via PayPal:
You will need to make a manual payment through PayPal to payments@respawn.com.au. All the players you wish to pay for must be registered for the event first. In the description, you must quote the names of the players (this is the name they display as in the player list, not their login name) that you wish the pay for.

If paying via Direct Deposit:
PM Zardoz on the forums (or message him on Discord, preferred) for more information.

Can I get a refund?
Short answer: maybe. We don't traditionally give refunds for change of mind, but please get in touch if you run into trouble.

Please see this post about our policy on refunds, particularly this section:

The problem here is this: if you cancel two days before the event (and this is the timeframe when you are likely to know that you can't attend, i.e. illness, family emergency and so on), we would have already catered for you in our planning and thusly would not only need to refund you but would lose money on the seat we have provided for you. At short notice, it's hard to reallocate this seat to another person as by then, the majority of people on the waiting list would have assumed they cannot attend and may have made other plans.

If the event is cancelled or rescheduled, all prepaid tickets will be refunded.

I just paid for my registration and it's still asking me to pay! What's going on?
The system will not show you as being paid until we have approved the transaction, which may take up to 72 hours if you do not have a valid credit card on your PayPal account. Please do not send us another payment in the meantime. If you have waited longer than this and you are still showing up as unpaid, please send us a message on Discord and we'll get on top of it.

I don't have access to a printer to print my ticket.
That's fine, all you need to do is write down the code below the barcode on the online ticket and bring that with you to the event.

Other question not listed here?
Post below, or ping one of us on Discord. We're more than happy to answer any questions you have